https://www.topsourceconsulting.co.uk/home daily 0.75 2017-09-25 https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1535394867157-MTQAOAQPKWQ68DDY1HTW/tumblr_mn8b8sLRb61rkz363o1_1280.jpg Home https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1535394848185-CGDDU4QCIRSO4U1270H3/image-asset.jpeg Home https://images.squarespace-cdn.com/content/v1/52a74d9ae4b0253945d2aee9/1391287286405-92Z4A4R3T2ZSZAKNVS9V/image-asset.jpeg Home - Transient https://www.topsourceconsulting.co.uk/contact daily 0.75 2022-10-10 https://www.topsourceconsulting.co.uk/hero-image-1 daily 0.75 2017-09-25 https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1506349484849-7UHFRQSZWTZHNMWTRGMT/image-asset.jpeg Hero Image 1 https://www.topsourceconsulting.co.uk/about daily 0.75 2016-05-12 https://www.topsourceconsulting.co.uk/home-1 daily 1.0 2022-10-10 https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1635850084288-5OA4XULG86KPFW1OF5EQ/suzanne-d-williams-VMKBFR6r_jg-unsplash.jpg TOP SOURCE - Transformation & change Top Source has extensive experience of leading large, multi-million transformation programmes. Our approach to change management is to support leadership teams in building the skills necessary to fully embed changes. We do this through a combination of training, coaching and observational feedback. All of our associates have extensive experience in leading programmes at scale, including invaluable firsthand experience leading in-house transformation teams. https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1635850652630-IX19R7EMPLUXUGSYHOHC/pexels-akil-mazumder-1072824.jpg TOP SOURCE - Coaching & development With a people-centric style, Top Source places a premium on building organisational capability and helping others to achieve their best. Our associates have built in-house improvement functions and run training for organisations as diverse as local police forces, utilities, housing associations, financial services, and transport providers. Using world class training materials, paired with applied coaching and observational feedback, Top Source Consulting can help you to establish an in-house improvement team or further develop your operations managers. https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1635848506864-WXMEIVAYUP9AZLUWYOLK/daria-nepriakhina-zoCDWPuiRuA-unsplash.jpg TOP SOURCE - Lean Improvement All Top Source associates are experienced and accredited Lean Leaders. Laura has herself led over 20 Lean improvement projects, including winning the PEX Best BPO Improvement Project in Europe in 2010. Our Lean projects typically yield 25-50% performance improvement. Top Source Consulting has a tried and tested Operational Excellence diagnostic approach, which lets us quickly and effectively baseline current operations and identify key focus areas for improvement. And we focus on building Lean skills, capabilities and infrastructure to ensure that any operational improvements are fully embedded and sustained. https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1635849382302-J4GHBA34EG04741KFMUH/kaleidico-3V8xo5Gbusk-unsplash.jpg TOP SOURCE - Organisational redesign Top Source has a proven track record in organisational redesign. We have developed new operating models for clients across Housing, Financial Services, Charities, and Outsourcing. Laura also personally leads on executive redesign on behalf of top tier consulting firms and has worked with a number of high-profile leadership teams and governing bodies. Top Source Consulting has a proven method for organisational redesign, which successfully engages stakeholders in the process in a sensitive and nuanced way. https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1507563048815-91QQ0SARM6ZP8DCVO72C/image-asset.jpeg TOP SOURCE https://www.topsourceconsulting.co.uk/about-2 daily 0.75 2024-02-23 https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665478366792-H2LIBWYR4EPVUYLVHXKZ/Image%2B29-09-2017%2Bat%2B17.00.jpg <p class="" style="white-space:pre-wrap;">About</p> - Laura Rawnsley Owner/Director https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/8b192ea0-0401-485d-b6ff-e6aa94a3c2f9/LeaR.jpg <p class="" style="white-space:pre-wrap;">About</p> - Lea Richardson Senior Associate - Housing Specialist https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665478403683-YWHK9BCD9L9VXQYHPVDI/LinkedIn%2B%2528002%2529.jpg <p class="" style="white-space:pre-wrap;">About</p> - Dr. Simon Guile Senior Associate - Lean Specialist https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/ddc04252-37a0-40a3-b65c-cc9fb2bd9865/LeeLawless.jpg <p class="" style="white-space:pre-wrap;">About</p> - Lee Lawless Senior Associate - Lean and Performance Specialist https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665477612924-QVUOULGZ30Z6GXEINPT6/Profile+Pic_Contracting-2.jpg <p class="" style="white-space:pre-wrap;">About</p> - Tom Wood Senior Associate - Lean & IT Change Specialist https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/02461a74-6df5-40cd-b348-e89f2bbcf856/MR_TSC.jpeg <p class="" style="white-space:pre-wrap;">About</p> - Monalisa Roy Senior Associate - Lean Specialist https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665477586266-XVZ8OZBLTXN0JM2O0JHE/Williams_HR-20.jpg <p class="" style="white-space:pre-wrap;">About</p> - Mike Williams Senior Associate - Lean Specialist https://www.topsourceconsulting.co.uk/clients daily 0.75 2022-10-10 https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1645801877700-G2GMNR158KT7A2JSKX1X/kpmg-logo2.jpg Clients - Redesigning executive teams On behalf of KPMG, Top Source Consulting has supported a number of high-profile, public sector organisations in reshaping their overall organisational design and restructuring their executive teams. Using our approach to executive redesign, this has resulted in changes being adopted and championed by leaders with minimal resistance. https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665410435040-LVXRXLRGGKP7M6CCQWE2/Soho-Housing-logo.jpg Clients - Delivering customer value Top Source Consulting undertook a Lean transformation of SBHG’s Repairs function. Following an initial in-depth diagnosis of key issues, we worked with their team to design and pilot new ways of working. This resulted in a substantial improvement in customer performance, including a 55% improvement in first time fixes, a 75% reduction in customer lead times and a 50% reduction in processing errors. Overall, customer satisfaction improved to over 95%. https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665410505305-B8PQ6RH9GNATF5Y8O7JF/Orbit.jpg Clients - Transforming service delivery Top Source Consulting ran a Lean transformation of one Orbit’s largest service areas. By standardising processes, optimising use of existing technology, introducing visual quality and performance management and building a culture of learning and continuous improvement, we were able to improve customer lead times by 30% while also increasing the rate of production by 25%. https://www.topsourceconsulting.co.uk/services daily 0.75 2022-10-11 https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665399675985-7Q9BXDPNWT8VWLFYPDD9/Lean+Framework.png Services - Our holistic approach to Lean Goes beyond just process reengineering to ensure performance gains are sustained for the long term. https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665408912367-F64YXSIEIJYJOJNDW90L/coaching.png Services - Development that meets your learning style Through a mix of training, observation and coaching https://images.squarespace-cdn.com/content/v1/59c3da63bebafbb8fe59d4ab/1665401337344-D43V24HQ1NBGINO3P4P1/Organisational+design.png Services - Designing organisations that work While building engagement and acceptance at all levels.